Position Title: Junior Cloud Administrator
Position Type: Full Time Employee
Location: Hybrid (Emerald HQ & Remote)
Clearance Requirement: None (Commercial Customer Support)

Position Overview
Emerald Technical Solutions is seeking a Junior Cloud Administrator to support our Commercial Managed Services Provider (MSP) and CMMC operations. This role is ideal for an early‑career IT professional looking to build hands‑on experience managing cloud environments, supporting small‑to‑mid‑size commercial customers, and working alongside senior engineers in a fast‑paced MSP setting.
The Junior Cloud Administrator will assist with day‑to‑day cloud administration tasks, customer support requests, monitoring, documentation, and continuous improvement of cloud-based services.

Key Responsibilities

• Assist with administration and support of cloud environments (primarily Microsoft Azure GCC-H and Microsoft 365 Tools)
• Perform routine user, group, and permission management (Azure AD / Entra ID)
• Support onboarding/offboarding activities for MSP & CMMC customers
• Assist with cloud resource provisioning (VMs, storage, networking, backups)
• Monitor cloud systems and respond to alerts and service tickets
• Troubleshoot cloud-based issues
• Assist with patching, updates, and configuration changes
• Maintain documentation, SOPs, and customer environment notes
• Support backup, disaster recovery, and cloud security best practices
• Work with senior engineers on projects, migrations, and customer optimizations
• Enforcing MSP ticketing, SLA, and change management processes

Required Qualifications

• 2-4 years of experience in service desk support, systems administration, and cloud operations
• Understanding of Microsoft Azure tenant deployments and maintenance
• Familiarity with Microsoft Admin Portals (Exchange Online, Teams, SharePoint)
• Basic knowledge of Windows Server and Windows desktop environments
• Understanding of networking fundamentals (VNETS, Private Endpoints, NSGs)
• Strong troubleshooting and customer service skills
• Ability to document work clearly and follow established processes

Preferred Qualifications

• Exposure to Microsoft Azure or AWS in an academic, lab, or professional setting
• Entry‑level cloud or IT certifications (e.g., AZ‑900, CompTIA Cloud+)
• Experience deploying and maintaining Azure tenants within a Commercial, GCC or GCC-H environment
• Scripting or automation exposure (ARM)
• Familiarity with security fundamentals (MFA, least privilege, backups)
• Understanding of Terraform & Bicep
• Understanding of Microsoft Intune and Defender for Cloud

Work Environment

• Commercial MSP supporting multiple customer environments
• Mix of ticket‑based support and project work
• Collaborative team environment with mentoring from senior engineers
• May require occasional after‑hours support for maintenance windows

Benefits

• Competitive compensation package and benefits.
• Salary Range 60K – 75K with opportunities for advancement.
• Professional development and certification opportunities.
• Collaborative and supportive team environment.